How much does the service cost?
Subscription to the service costs £15.00 a year, equivalent to £1:25 per month if you register on-line, or if you prefer, you can now register by post for £20:00 per year. Click here to download a postal registration form.

How can we pay for the service?
Payment for on-line registration, can be made by credit or debit card and takes approximately ten minutes For postal registration we accept payment by cheque made payable to National Keyholders Database, please allow ten working days for your details to be added to the database.

Who or what is a keyholder?
A Keyholder is a person or organisation who has your authorisation to access your property

Why do we need a keyholder?
Should something happen to, or at your property while you are not there, the emergency services will need to contact a responsible person to report and deal with the matter

Who should use this service?
Everybody who owns or has responsibility for any type of property.

Who should I list as my keyholders?
We recommend that you list yourself as the first keyholder with possibly your office or work phone number and then your mobile phone and then perhaps your partner, relatives or friends. We have allowed for three keyholders with two phone numbers each.

How can I to change my details?
Once you have registered your details, only you can amend them and at any time and as often as you like free of charge, by signing into the site with your user name (your email address) and your password, once your password is accepted your details will be displayed, if you have registered multiple properties you will be able to move from one property to the next.

Who has access to my details?
The database can be searched, but not amended, copied or printed by the control rooms of the Police, Fire Brigade and Ambulance Service and your Local Authority Environmental Health Department, In addition our company website technicians may occasionally have to access individual records for maintenance purposes.

Will my details be made available to other organisations for mailing lists or promotional campaigns?
The simple answer to this is NO, The National Keyholders Database will contact you, using your email address, once every three months to remind you to check and update your details and when your renewal is due, no other organisation or body will have access to your details for promotional purposes. (Please see our privacy policy page)

Is the site, my personal information and my credit card details secure?
Yes, every effort has been taken to make this a very secure site, the directors of the company have decades of security expertise between them and consequently take the issue of security very seriously. However we understand that some people can be wary of using their credit card on-line which is why we have now introduced our postal registration scheme.

I have forgotten my password, what should I do?
Go to the sign in page, enter your user name, and press the forgotten password button and your password will be emailed to your registered email address.

I have only been registered for a short while and have now moved house / office what should I do?
No problem, sign in and change you address details, you are the subscriber not the building, why not recommend our service to the people who have moved into your old property.

I have been experiencing problems with accessing the site and using some of the features, can you help?
Yes of course we can, we are keen to resolve any queries or complaints as quickly as possible please contact us using the link below, tell us what the problem is and we will reply to you within 48 hours

I have a Type A, monitored, intruder alarm system, in my property, why would I need to register my keyholder details with The National Keyholders Database?
You are quite right, if you have a monitored alarm system you must register keyholder details with the alarm company's alarm receiving centre, however they will not accept mobile phones as contact numbers, or your hotel, while you are holiday, or indeed anybody who is not capable of attending your property within twenty minutes of being notified.

Do the Police not have an obligation to hold keyholder details?
Police forces across the country have no obligation to do so, with the exception of London, which is bound by the London Local Authorities Act 1991.